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FAQs

Frequently Asked Questions

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

 

[Covid-19] When will I get my order?

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times.

You can follow our product manufacturing times and add an additional time for shipping on top of them (On average shipping time is 4 business days depending on the order's destination):

FULFILLMENT

US

EU

 

Printed T-shirt, hoodies, sweatshirt, tote bags

 

 

2-7 days

 

2-7 days

 

Embroidered T-shirt, hoodies, sweatshirt, tote bags

 

 

2-7 days

 

2-7 days

Socks

2- 5 days

2- 5 days

Wall art

2- 5 days

2- 5 days

Mugs

2- 5 days

2- 5 days

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes made while introducing the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at customerservice@womenthunder.com with your order number.

If you discover that you made a mistake in your delivery address, we will gladly ship your order back to where you indicate. Please note that as it was not an error on our part, all costs will be at your expense.

We recommend to use this USPS ZIP code lookup to make sure the city in the address matches its ZIP code.

 

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. This helps reduce shipping costs and CO2 emissions in the atmosphere due to logistics.

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at customerservice@womenthunder.com

 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at customerservice@womenthunder.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns and exchanges

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at customerservice@womenthunder.com so we may address you concern.

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at customerservice@womenthunder.com with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at customerservice@womenthunder.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!